If we can't fix your problem, or we can't do or complete the job, there is no charge and we will try to recommend someone who can help you.
No other Lock company does this, PERIOD!
When I say no charge, I mean nothing, not even a service call for coming out.
No lock company or locksmith knows everything or can fix everything, but I am probably the only one who admits it.
So I repeat, if we can't help you, there is no charge it won't cost you a penny and we will try to recommend someone who can help you.